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Right of withdrawal

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

Cancellation policy

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or e-mail sent by post). For this purpose, you can use the enclosed sample cancellation form, which is, however, not mandatory. For the sake of simplicity, an email with the contents listed in the form is also sufficient.

The revocation is to be addressed to:

OLIVINUS by Segura - Eric Segura
Zeppelin street 4a
66740 Saarlouis
Phone: +49 (0)6831 949790
Mail: info@olivinus.de

To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. 

 

Download Wirevocation form here

 button-olivinus-download

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. 

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. 

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Please send the goods to our logistics partner at the following address:

Emoose Ltd.
Kd. 10048 - Olivinus
In den Hallen 9-13
66115 Saarbrücken


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Reasons for non-existence and premature expiry of the right of withdrawal:

The right of withdrawal in distance selling does not exist:

In the case of delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
For the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.
In the case of delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence.


The right of withdrawal in distance selling expires prematurely:

In the case of delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
In the case of delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.
In case of delivery of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

CANCELLATION FORM

If you wish to revoke the contract, please fill out and return this form. 

To:

OLIVINUS by Segura - Eric Segura
Zeppelin street 4a
66740 Saarlouis

Mail: info@olivinus.de

RETURN SHIPPING:
In case of pre-shipment of goods, please send the products to our logistics partner at the following address:
Emoose Ltd.
Kd. 10048 - Olivinus
Heinrich-Barth-Str. 15
66115 Saarbrücken

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*) 

 

 

Ordered on (*)/received on (*)

 

 

Name of the consumer(s) 

 

 

Address of the consumer(s) 

 

 

Signature of consumer(s) (only in case of paper communication) 

 

 

Date 

 

 

(*) Delete where not applicable.